Use case
Confirm every cash-on-delivery order before it ships.
পার্সেল বের হওয়ার আগেই প্রতিটি COD অর্ডার কনফার্ম।
When most orders are paid on delivery, an order is only real once the customer says so. Shops know this, so someone phones every new order before it goes to the courier. On a slow day that works. On a busy day the calls slip, parcels go out unconfirmed, and the returns arrive a week later.
Sworborno makes the call the moment the order lands, in natural Bangla, from a local number, and gives your staff one line per order to act on.
How it works
- 01
The order lands
Your store sends the order to the call-request endpoint: the customer's name and phone, the items, the total and the address. That is the shop's only step.
- 02
The agent calls
It greets the customer with your company name, reads out the order and the amount, and asks whether to confirm. Then it reads the delivery address back and asks the customer to confirm or correct it.
- 03
Your staff get the verdict
Confirmed orders are marked ready to ship. Anything else (cancelled, changed, wrong number, no answer) becomes a hold with the reason and a one-line note, for a person to review. Every call is recorded.
What your staff see
- Confirmed: address correct, ready for the courier
- Hold: the customer cancelled, with the reason they gave
- Hold: the customer wants a change, with a summary of what
- Hold: nobody answered across every attempt
Try it on your own orders
৳4 per minute, billed by the second, only for answered calls. Sign up and start with 2 free minutes, no credit card; our team sets up the assistant for your shop.
Related questions
- What does the call sound like to my customer?
- A natural Bangla voice greets the customer, introduces itself with your company name, reads out the order (the items and the total) and asks whether to confirm it. It then reads back the delivery address and asks the customer to confirm or correct it, thanks them, and ends the call.
- What happens if the customer does not pick up?
- The call is tried again on a schedule. The number of attempts is set per account, up to 10. If nobody answers on any attempt, the order is reported as a hold with the reason "no answer", so a person can decide what to do. Unanswered calls are not charged.
- What if the customer wants to cancel or change something?
- The agent records what the customer said and reports the order as a hold, with a reason (cancelled, modified, wrong number, and so on) and a one-line summary such as "the customer placed the same order twice by mistake". Your staff review holds; the service never cancels an order on its own.
- How does billing work?
- You buy minutes in advance and they are used by the second, only while a customer is on the line. Order-confirmation calls cost ৳4 per minute; other requirements are priced to fit. Signing up gives 2 free minutes, with no credit card. The dashboard shows a live ledger of every call and top-up, and your webhook receives a warning when the balance runs low. When it is empty, calls wait until you top up.
Also: Verify the delivery address by voice, before the courier leaves · Stop fake and duplicate COD orders before the parcel leaves