Use case
Verify the delivery address by voice, before the courier leaves.
কুরিয়ার বের হওয়ার আগেই ঠিকানা যাচাই — কাস্টমারের মুখেই।
A failed delivery usually starts with an address that was typed in a hurry: a missing thana, a road number that belongs to another area, a house that the courier cannot find. The parcel comes back, the courier charges anyway, and the customer buys elsewhere.
A confirmation call is the cheapest moment to fix that, because the customer is on the line and knows exactly where they live.
How it works
- 01
The address is read back
The agent reads the address from the order the way a courier would say it, and asks the customer whether it is right.
- 02
Corrections are captured
If the customer corrects it, the agent records the thana and the district they said, and checks the district where it can. The address you sent is never overwritten; what the customer said sits beside it.
- 03
The courier gets a label that works
The result carries the original address, the thana, the district and a pre-joined label line. Your webhook receives it the moment the call ends.
What your staff see
- Address confirmed as sent
- Address changed, with the new thana and district
- Confirmed, but the customer hung up before the address finished: flagged for a person
Try it on your own orders
৳4 per minute, billed by the second, only for answered calls. Sign up and start with 2 free minutes, no credit card; our team sets up the assistant for your shop.
Related questions
- What if the customer wants to cancel or change something?
- The agent records what the customer said and reports the order as a hold, with a reason (cancelled, modified, wrong number, and so on) and a one-line summary such as "the customer placed the same order twice by mistake". Your staff review holds; the service never cancels an order on its own.
- What number does the customer see?
- A local Bangladeshi number. Calls go out through a Bangladeshi carrier, so the customer sees a number they will actually pick up, not a foreign one. Accounts on the service can be given their own dedicated number, which customers can save and call back; a call back is answered with a short recorded notice that a staff member will follow up.
- Which languages does it speak and understand?
- Bangla first. It also understands English and the everyday mix of the two, and it hears a Dhaka address the way a courier would: thana, area, road and house.
Also: Confirm every cash-on-delivery order before it ships · Stop fake and duplicate COD orders before the parcel leaves