Use case
Stop fake and duplicate COD orders before the parcel leaves.
যে ফোনকল ভুয়া অর্ডার আটকায়।
Fake orders cost twice: the courier fee for a parcel nobody wanted, and the stock that sits in transit for a week. Duplicate orders, placed twice by mistake, cost the same. Both are invisible in the order list; they look exactly like real orders.
The difference shows up on the phone. A real customer answers and says yes. A fake number does not answer, a prank caller says no, and a duplicate is caught when the customer hears the same order twice.
How it works
- 01
Every order gets a call
Not a sample, every one. The call goes out from a local number the customer will pick up, and asks them to confirm the order and the amount out loud.
- 02
Unconfirmed means hold
An order is only marked confirmed when the customer said so. No answer across every attempt (up to 10, as your account sets), a refusal, a wrong number, or an abusive caller all become holds with the reason attached.
- 03
A person decides on holds
Your staff see the holds with the note and the recording, and decide. The service never cancels an order on its own, so a real customer who was simply busy is not lost.
What your staff see
- Confirmed by the customer's own voice, ready to ship
- Hold: no answer on any attempt
- Hold: the customer says they never ordered
- Hold: wrong number, or an abusive caller flagged so you can stop calling it
Try it on your own orders
৳4 per minute, billed by the second, only for answered calls. Sign up and start with 2 free minutes, no credit card; our team sets up the assistant for your shop.
Related questions
- What happens if the customer does not pick up?
- The call is tried again on a schedule. The number of attempts is set per account, up to 10. If nobody answers on any attempt, the order is reported as a hold with the reason "no answer", so a person can decide what to do. Unanswered calls are not charged.
- What if the customer wants to cancel or change something?
- The agent records what the customer said and reports the order as a hold, with a reason (cancelled, modified, wrong number, and so on) and a one-line summary such as "the customer placed the same order twice by mistake". Your staff review holds; the service never cancels an order on its own.
- How does billing work?
- You buy minutes in advance and they are used by the second, only while a customer is on the line. Order-confirmation calls cost ৳4 per minute; other requirements are priced to fit. Signing up gives 2 free minutes, with no credit card. The dashboard shows a live ledger of every call and top-up, and your webhook receives a warning when the balance runs low. When it is empty, calls wait until you top up.
- Are calls recorded, and for how long are they kept?
- Every call is recorded so a disputed order can be checked. Recordings are kept for 90 days and then deleted. The one-line note and the result stay with the order. Telling your customers that calls are recorded is your responsibility as the business making the call.
Also: Confirm every cash-on-delivery order before it ships · Verify the delivery address by voice, before the courier leaves