Use case
AI customer support that answers calls from your own documents.
আপনার ডকুমেন্ট থেকেই কাস্টমারের ফোনকলের উত্তর দেয় যে AI কাস্টমার সাপোর্ট।
Support queues fill up with the same questions: when the delivery comes, how returns work, how to use the product, when the office is open. Each answer takes a few minutes of a person's time, and that time is what the hard cases need. In Bangladesh many customers would still rather phone than type, and many support tools only chat, often only in English.
Sworborno answers support calls in natural Bangla or English from your help documents. Your team gets the same answers in a text chat, so a staff member can check what the assistant would say before replying. People keep the cases that need a person.
How it works
- 01
Load your help content
Upload your FAQs, policies and product manuals as PDFs (scanned Bangla pages too), Word files or photos of a page, or add a link to your help pages, a Google Doc or a Sheet. The assistant answers from these.
- 02
Test the answers
Call the assistant from your browser and type to it in the chat. Ask the questions your customers ask. If an answer is wrong, correct the document; every channel gets the fix at once.
- 03
Open it to customers
We connect your support number, or make a voice link that opens a call in the browser, with no app and no login, for your website or messages. Each conversation is logged for your team.
What you get
- Support calls answered at any hour, in Bangla, English or the mix of both
- The same answers by phone, by voice link and in text chat
- A wrong answer fixed once, by correcting the document
- Each conversation logged for your team to review
Three ways into the same support assistant
| Phone call | Voice link | Text chat | |
|---|---|---|---|
| Who uses it | Your customers, on your number | Anyone you send the link to | You and your support team |
| How it starts | They dial your number | They open the link in a browser | Type a question in the dashboard |
| What it answers from | Your documents | Your documents | Your documents |
| Good for | After-hours and busy-hour calls | Customers who would rather not dial | Checking an answer before a reply |
Further reading
- AI voice agent: how the voice agent compares with a phone menu and a person at the desk.
- AI receptionist: the same assistant at the front desk of a small business.
- Answering from your documents: what the assistant reads and how its answers show the source.
- Pricing: prepaid minutes, billed by the second, only while someone is on the line.
Put your help documents on the phone
Sign up and start with 2 free minutes, no credit card. Upload one help document, then call the assistant or chat with it in your browser.
Related questions
- Which languages does it speak and understand?
- Bangla first. It also understands English and the everyday mix of the two, and it hears a Dhaka address the way a courier would: thana, area, road and house.
- Who sets up the assistant, and can I change what it says?
- Our team configures the assistant for your business: the greeting, the questions it asks, the voice, and how it handles your kind of orders. We keep tuning it as your calls come in. Tell us what should change and we change it; there is nothing for you to install or maintain.
- Can the assistant answer questions about my products or policies?
- Yes. Upload your documents and policies, and customers can start a browser voice call or a text chat with the same assistant. Its answers come from what you wrote, with the source shown. On an order-confirmation phone call, the agent answers from the order details you sent with the request.
- Is my data kept separate from other businesses on the service?
- Yes. Each business is its own organization with its own members, roles, assistants, balance and call history. API keys are issued per environment and can be revoked one at a time. An agency running several clients keeps each one in its own organization.
For shops: COD order confirmation calls · Delivery address verification · Fake order prevention
For any business: AI voice agent · AI call agent · AI receptionist