Use case
An AI call agent that makes your business calls for you.
আপনার ব্যবসার ফোনকলগুলো নিজেই করে দেয় যে AI কল এজেন্ট।
Some calls a business has to make, not wait for: confirm an order, remind someone of an appointment or a payment, follow up a person who asked about a price. Each call is short and much like the last, and there are many of them. Staff make them between other work, so the late ones go out late or not at all.
Sworborno's call agent makes them for you. It started with cash-on-delivery confirmation calls for shops in Bangladesh, in natural Bangla. Now any business can tell it what the call is for, and it calls every customer your system sends it.
How it works
- 01
Say what the call is for
Write what the agent should say and ask, and add documents it can answer from when a customer asks something else. Our team helps tune the script and the voice until it sounds right.
- 02
Send it the calls
Your system sends one request per call: the phone number, your own reference (an order id, a booking code) and the details the call needs, such as a name or an amount due. If the same reference arrives twice, the customer is still called only once. You can also start a single call from the dashboard.
- 03
Get the result back
The agent calls from a local number and tries again if nobody answers (up to 10 attempts, as your account sets). When the call ends, the result and a one-line summary go to your webhook. Each conversation is logged, and calls can be recorded.
What you get
- Calls placed as soon as your system asks, in Bangla, English or the mix of both
- One request per call, safe to send again: no customer is rung twice by mistake
- The result and a one-line summary on your webhook when the call ends
- Billing by the second, only while someone is on the line
Calls a business can hand to the agent
| Call | Details your system sends | What the agent does | Status |
|---|---|---|---|
| Order confirmation | Order id, items, total, address | Reads the order back, confirms it or notes the change | Ready-made script |
| Appointment reminder | Booking code, date, time | Reminds the customer and asks if they will come | Set up with our team |
| Payment reminder | Invoice number, amount, due date | States the amount and the date, notes when they will pay | Set up with our team |
| Enquiry follow-up | Name, what they asked about | Answers from your documents and notes their interest | Set up with our team |
| Feedback call | Order or visit reference | Asks your questions and notes the answers | Set up with our team |
Further reading
- AI voice agent: the other direction: the same assistant answers the calls your customers make.
- COD order confirmation calls: the call agent's first job, from start to finish.
- Calls by API: a developer checklist: what to send, what comes back, and how to test it.
- API docs: the call request and the result webhook, with a working example.
Hand your next calls to the agent
Sign up and start with 2 free minutes, no credit card. Talk to your assistant in the browser first; when it sounds right, we turn on calling for your account.
Related questions
- What number does the customer see?
- A local Bangladeshi number. Calls go out through a Bangladeshi carrier, so the customer sees a number they will actually pick up, not a foreign one. Accounts on the service can be given their own dedicated number, which customers can save and call back; a call back is answered with a short recorded notice that a staff member will follow up.
- Which languages does it speak and understand?
- Bangla first. It also understands English and the everyday mix of the two, and it hears a Dhaka address the way a courier would: thana, area, road and house.
- How do I connect my store?
- Your system sends each order to one endpoint, and receives the result on a webhook when the call ends. Both are documented on the docs page with a working example. Most teams wire it up in an afternoon.
- How does billing work?
- You buy minutes in advance and they are used by the second, only while a customer is on the line. Order-confirmation calls cost ৳4 per minute; other requirements are priced to fit. Signing up gives 2 free minutes, with no credit card. The dashboard shows a live ledger of every call and top-up, and your webhook receives a warning when the balance runs low. When it is empty, calls wait until you top up.
For shops: COD order confirmation calls · Delivery address verification · Fake order prevention
For any business: AI voice agent · AI receptionist · AI customer support