Use case
An AI voice agent that answers calls from your own documents.
আপনার নিজের ডকুমেন্ট পড়ে ফোনকলের উত্তর দেয় যে AI ভয়েস এজেন্ট।
Most calls a business gets ask the same things: the price, the opening hours, the delivery area, the return policy. The answers are already written down, in a price list, a policy PDF or a page on your website. Someone still has to pick up the phone and find them, and after hours nobody does.
Sworborno's voice agent reads those documents for you. It started with cash-on-delivery order calls in natural Bangla; the same agent now answers callers from whatever you give it. Every assistant also has a text chat, built on the same documents, so a caller and a chat visitor get the same answer.
How it works
- 01
Add what you already know
Upload PDFs (scanned Bangla pages too), Word files, text files or photos of a page. Or add a link to a web page, a Google Doc, a Sheet or a Drive file. That is the assistant's knowledge, and you change it by adding or removing a document.
- 02
Talk to it before anyone else does
When you sign up, call the assistant from your browser or type to it in the chat. Ask what your callers ask. Both answer from the same documents, so you hear on the call what you read in the chat. A demo link lets your team try it too.
- 03
Put it on the phone
We connect a phone number to your account, and the assistant answers the calls to it. The same account can also make calls, such as order confirmations started through the API. Each conversation is logged, and calls can be recorded.
What you get
- Calls answered in Bangla, English or the mix of both, from your documents
- A browser voice call and a text chat with the same assistant
- A log of every conversation, and call recordings kept for 90 days
- New answers as soon as you add a new document
Three ways to answer a business phone
| Sworborno voice agent | Phone menu (IVR) | A person at the desk | |
|---|---|---|---|
| How the caller asks | In their own words, Bangla or English | Presses keys from a fixed menu | In their own words |
| Where answers come from | Your documents and links | Messages recorded in advance | What the person knows or looks up |
| When it answers | Every hour of every day | Every hour of every day | Office hours |
| To change an answer | Add or replace a document | Record the menu again | Brief every person |
| Record of each call | Conversation log, and a recording if on | Key presses, if logged | Notes, if someone writes them |
| What you pay for | Seconds a caller is on the line | The system, whether calls come or not | Salaries, whether calls come or not |
Further reading
- COD order confirmation calls: the same agent on one job: it calls every new order and reports back.
- Pricing: prepaid minutes, billed by the second, only while someone is on the line.
- Answering from your documents: what the assistant reads and how its answers show the source.
- API docs: start calls from your own system and get the result on a webhook.
Talk to your own assistant
Sign up and start with 2 free minutes, no credit card. Add one document, then call the assistant or chat with it in your browser.
Related questions
- Which languages does it speak and understand?
- Bangla first. It also understands English and the everyday mix of the two, and it hears a Dhaka address the way a courier would: thana, area, road and house.
- Can the assistant answer questions about my products or policies?
- Yes. Upload your documents and policies, and customers can start a browser voice call or a text chat with the same assistant. Its answers come from what you wrote, with the source shown. On an order-confirmation phone call, the agent answers from the order details you sent with the request.
- Are calls recorded, and for how long are they kept?
- Every call is recorded so a disputed order can be checked. Recordings are kept for 90 days and then deleted. The one-line note and the result stay with the order. Telling your customers that calls are recorded is your responsibility as the business making the call.
- Is my data kept separate from other businesses on the service?
- Yes. Each business is its own organization with its own members, roles, assistants, balance and call history. API keys are issued per environment and can be revoked one at a time. An agency running several clients keeps each one in its own organization.
Also: Confirm every cash-on-delivery order before it ships · Verify the delivery address by voice, before the courier leaves · Stop fake and duplicate COD orders before the parcel leaves